Booking Policy

Every booking with Odisha Tour Packages Private Limited begins as an enquiry, whether it arrives through our website form, phone call to +91 7008588317, WhatsApp, or one of our email addresses, odishatourpackagespvtltd@gmail.com or info@odishatourpackages.com.

At this stage we gather basic details such as travel dates, number of travellers, destinations of interest and any special requirements, so that we can check availability and put together a relevant proposal.

Once we understand your requirements, we send a written quotation covering the proposed itinerary, hotel category, vehicle type, meal plan, inclusions and exclusions, and the total package cost.

No verbal discussion, telephone conversation or informal chat is treated as a firm offer. Only the written quotation and any written revisions to it represent the actual terms on which we can proceed.

Hotel rooms, vehicles, boats, forest permits and activity slots in Odisha are held by third-party suppliers and are subject to their own availability, which can change quickly, particularly around weekends and holidays.

We check availability with our suppliers before confirming any quotation, but availability is never guaranteed until the booking has actually been confirmed with the supplier concerned.

A booking is treated as confirmed only once you have accepted the written quotation and paid the advance amount stated in that quotation, and we have issued a written confirmation back to you.

Until both of these steps are complete, we cannot guarantee that the rooms, vehicles or slots discussed will remain available, since other travellers may confirm the same inventory in the meantime.

The amount payable to confirm a booking is the advance stated in your quotation, and the balance payment terms are also set out there. We do not quote fixed percentages here because these can vary by season, supplier and package, and the applicable figures are always confirmed in writing before you pay.

Full details of accepted payment methods, due dates and receipts are covered in our separate Payment Policy, which forms part of your booking terms.

You are responsible for providing accurate names, ages, contact numbers and, where required, identification details for every traveller on the booking, exactly as they appear on valid government-issued identification.

Hotels in India routinely require valid photo identification at check-in, and forest, wildlife and certain heritage areas may require identification for permits. Incorrect or incomplete details supplied by you can lead to check-in difficulties or permit refusals for which we cannot be held responsible.

Hotel bookings are made in the room category and meal plan mentioned in your written quotation. Specific room numbers, floors or views are subject to the hotel's own allocation and cannot be guaranteed by us even if requested.

Any changes to check-in or check-out dates, room configuration, or the number of occupants after confirmation are subject to the hotel's availability and rate terms at the time of the change, which may differ from the originally quoted rate.

Transport is arranged in the vehicle category mentioned in your quotation, such as sedan, SUV or tempo traveller, based on group size and route. The specific vehicle model, brand or driver cannot be guaranteed, only the category and seating capacity.

Extra kilometres, additional destinations, waiting time beyond what is included, or route changes requested during the trip may attract supplementary charges payable directly as advised at the time.

If you wish to change dates, destinations, hotel category or the overall itinerary after confirmation, please write to us as early as possible. We will check with the relevant suppliers and confirm in writing whether the change is possible and what, if any, cost difference applies.

We may also need to adjust a confirmed itinerary ourselves due to matters outside our control, such as weather, road closures, monument closures, government restriction or supplier-side changes, and we will inform you promptly whenever this happens.

As a tour operator, we coordinate hotels, transport operators, boat operators, forest departments, guides and other local suppliers on your behalf, but we do not own or directly control these services.

Each supplier has its own booking terms, cancellation terms and house rules, and these terms are a real part of what you agree to when your booking is confirmed. We share the relevant supplier terms with you wherever they affect your booking.

Periods such as Rath Yatra in Puri, Durga Puja, and the New Year holiday season see extremely high demand for hotels and vehicles across Odisha, and inventory can sell out weeks or months in advance.

During these periods, we strongly recommend confirming your booking, including payment of the advance, as early as possible. Quotations issued for peak dates may need to be revisited if suppliers revise rates or withdraw availability before you confirm.

You are expected to arrive at pick-up points on time, follow the instructions of drivers, guides and boat operators, comply with hotel and forest-area rules, and behave respectfully towards local communities and religious sites.

Any personal expenses, entry tickets not included in your package, tips, or costs arising from delays or changes caused by you are your own responsibility.

We recommend carrying printed or digital copies of your booking confirmation, hotel vouchers, identification documents and this policy summary while travelling, since local suppliers may ask to see them.

If any document we send does not match what you understand to have been agreed, please raise it with us in writing before travel so that it can be clarified or corrected in good time.

For any booking-related question, write to odishatourpackagespvtltd@gmail.com or info@odishatourpackages.com, or call +91 7008588317. We aim to respond to booking queries as quickly as possible during business hours.