Cancellation Policy

If you need to cancel a confirmed booking, please inform us in writing as soon as possible, either by email or another channel we confirm in writing, so that we can act on it and notify the relevant suppliers.

Cancellation charges, if any, depend on the specific hotel, transport, boat, permit and other supplier terms that applied to your booking, and these deductions follow the supplier terms recorded in your quotation and confirmation. We do not apply an independent, standalone cancellation percentage on top of what suppliers actually deduct.

Requests to change travel dates on a confirmed booking are treated as a modification, not a fresh booking, and are subject to the availability of hotels, vehicles and other services on the new dates.

Any rate difference, or any cancellation-type charge that a supplier applies for releasing your original dates, will be communicated to you in writing before we proceed with the change.

Changing the itinerary, hotel category, number of travellers, or included services after confirmation is treated as a modification request. We will check the impact with our suppliers and confirm any resulting cost or charge before making the change.

Some modifications may not be possible close to the travel date if suppliers cannot accommodate them, and we will inform you honestly where this is the case.

Hotels apply their own cancellation windows and charges, which can range from fully flexible to fully non-refundable depending on the rate booked. These terms are shared with you at the time of booking wherever available, and any deduction on cancellation follows what the hotel actually applies.

Transport operators may apply cancellation charges depending on how close to the travel date the cancellation is requested, since vehicles and drivers are blocked in advance. Any such charge is passed on as actually levied by the operator.

Boat safaris, wildlife permits, monument entries and similar bookings often have limited or no cancellation flexibility because they are issued by government departments or third-party operators under their own rules. We will let you know the applicable terms wherever we are aware of them.

If you do not arrive for a confirmed hotel check-in, transport pick-up or activity slot without prior cancellation, this is treated as a no-show, and the full charge for that service is generally forfeited under standard supplier practice, since the supplier has already reserved the service exclusively for you.

If you arrive later than planned or wish to depart earlier than your confirmed itinerary, please tell us as soon as you know, so that we can inform the relevant hotels and transport suppliers. Unused nights or services are refundable only to the extent the supplier's own terms allow.

Cyclones, heavy rain, flooding, monument or forest closures, or restrictions imposed by government authorities can require an itinerary to be changed or cancelled for safety or compliance reasons.

In such situations we will work with suppliers to reschedule or recover amounts where possible, but recovery ultimately depends on what each supplier is willing or able to refund under the circumstances.

Events beyond reasonable control, including natural disasters, pandemics, strikes, civil unrest or government orders, may prevent travel as planned. Neither party is treated as being at fault for delay or non-performance caused directly by such an event, and we will act in good faith to minimise the impact on you, subject always to what suppliers permit.

Because Odisha travel depends on many different hotels, transport operators, boat operators and government-run permit systems, cancellation terms are not identical across every booking. The specific terms that apply to your booking are those recorded in your quotation and confirmation, and we recommend reading them carefully at the time of booking.

To cancel a booking or ask about applicable charges, write to odishatourpackagespvtltd@gmail.com or info@odishatourpackages.com, or call +91 7008588317. Please include your booking reference so we can respond quickly.